The return outside policy
Hold the policy, offer what you can and keep the customer.
Retail
Most retail training covers the register. Fewer stores practice the conversation at the counter when something has gone wrong.
Sales associatesShift leadsStore managers
Calls worth practicing
Examples to start from. Your scenarios are written from your own scripts and policies.
The upset customer
Acknowledge, slow it down and move toward a fix.
Can I speak to a manager?
Know what you can resolve and how to hand off cleanly when you can't.
The product question
Answer with confidence, or find out and follow up.
Hear what practice sounds like.
Our public demos are set in a fictional dental practice, but the coach works the same way for any call.
Start with one role and one hard call.
Tell us which conversation keeps going wrong. We'll build the first practice scenario with you.
