The cancellation call
Understand why, offer what fits and respect the answer.
Customer support
Support teams get the calls nobody else wants. Practice gives new reps the reps before they meet an angry customer.
Support repsTeam leadsOnboarding coordinators
Calls worth practicing
Examples to start from. Your scenarios are written from your own scripts and policies.
During an outage
Say what is known, what is not and when the next update comes.
De-escalation
Lower the temperature before solving the problem.
The billing dispute
Explain the charge and the options clearly.
Hear what practice sounds like.
Our public demos are set in a fictional dental practice, but the coach works the same way for any call.
Start with one role and one hard call.
Tell us which conversation keeps going wrong. We'll build the first practice scenario with you.
